Shipping Charges

Shipping charge is $16.00 CAD/$12.00 USD or 11% of the order total, whichever is higher.

Please contact us at orders@optego.com to get a shipping estimate for bulk orders.

Checkout

All the items that you have in your shopping bag appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping bag before clicking “Checkout.” When you click “Submit Order” we verify your credit card. Your credit card will not be charged until your order is shipped. Your order will not be placed and your credit card will not be charged if you do not click “Order Now.”

Cancelling an Order

If you would like to cancel or change an order that you’ve just placed, please call as soon as possible. We’ll do everything we can to accommodate your request, however; items that have already shipped cannot be canceled.

Please note: if you cancel an item that qualified you for a promotion, you may no longer receive that discount or promotion.

Multiple Shipping Addresses

You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.

Address Validation

To ensure that your packages are delivered to the correct address as quickly as possible, we will compare any addresses you enter with Canada Post’s and the U.S. Postal Service’s database of valid addresses. We will identify any typos or errors in the address you entered and ask you to accept the recommended changes or correct the address. If you are sure the address is correct, you have the option to leave it as is, but this may cause delay in shipment.

Methods of Payment

We accept major credit cards Visa, Mastercard, and American Express.. We are unable to accept checks, cash, or credit vouchers.

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

Tax policy

Tax is based on tax rates for your taxing jurisdiction (derived from the ship-to address being used for your order).

Tax is calculated at the unit-level, as some states or provinces offer tax exemptions and exceptions for certain apparel items. Some of the items in your order may be taxable and others may be non-taxable. Likewise, some taxable items may be taxed at a different rate than other taxable items in your order.

Tax is also applied to the shipping charges associated to the taxable items in your order. We collect applicable taxes in all states and provinces.

We are required to collect tax on shipping and handling charges in all states and provinces.

Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped. If you have questions about the taxes on your invoice, please call us anytime.

Returns Policy

If you receive your merchandise and it is broken, please contact us within 24 hours of receiving you merchandise and we will exchange the piece for you. You will not be charged shipping for the next item sent.

Pricing policy

Prices shown are in either USD or CAD.  Prices can be toggled at the top of the page. We only ship or bill orders within the US and Canada.